Privacy Policy
Last Updated: May 12, 2026
FayeDumasCeramics (fayedumasceramics.co.uk) is a small business and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, sign up for our newsletter, or otherwise interact with our services.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
Personal Information
• Contact details (name, email address, mailing address, phone number)
• Account information (username, password)
• Payment information (processed securely by third-party providers such as Stripe or PayPal)
• Order history and preferences
Automatically Collected Information
• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies (see Section 6 below)
Information from Third Parties
We may receive limited information from platforms like Google, Meta, or shipping carriers when you interact with our ads or complete a delivery.
2. How We Use Your Information
We use the collected information for the following purposes:
• To process and fulfill your orders, including shipping and customer support
• To communicate with you about orders, updates, and responses to inquiries
• To send newsletters, promotions, and product updates (you may opt out at any time
• To improve our Website, products, and customer experience
• To prevent fraud, maintain security, and enforce our Terms of Service
• For analytics and marketing insights (using anonymized or aggregated data where possible)
3. Sharing Your Information
We do not sell your personal information to third parties. We may share information in the following limited circumstances:
• Service Providers: With trusted third parties who assist us (e.g., payment processors, shipping companies, email service providers, web hosting, and analytics services). These parties are contractually obligated to keep your information confidential and use it only for the services they provide.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: In any other cases where you have given explicit permission.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience, remember your preferences, analyze traffic, and personalize content.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Website.
We may also use Google Analytics or similar services to understand user behavior. For more information on how Google collects and processes data, visit Google’s Privacy Policy.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access, update, or delete your personal data
• Opt out of marketing communications (via the “unsubscribe” link in every email)
• Object to or restrict certain processing activities
• Data portability (in certain cases)
To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by applicable law (e.g., GDPR for EU residents or CCPA/CPRA for California residents).
7. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
8. International Data Transfers
If you are located outside the UK, please note that your information may be transferred to and processed in countries that may have different data protection standards. We take appropriate safeguards to ensure your data remains protected.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: enquiries@fayedumasceramics.co.uk
Thank you for trusting us with your information. We value your privacy and are dedicated to providing a safe and enjoyable experience on our website.